Casilando Casino Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Casilando and the relationship between us and our players. We set out basic obligations for account holders, how promotions work, and the practical steps we may take to manage deposits, withdrawals and disputes. By using our site you agree to comply with these terms and any additional rules that apply to specific offers or features.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login credentials and notify us promptly if you suspect unauthorized access. We may require identity or source-of-funds documents before processing certain withdrawals or if account activity triggers a security review. You must not open more than one account; multiple accounts may be closed and balances withheld pending review.
Eligibility requirements
Only eligible individuals may register. You must meet the minimum age requirement of 18 and be legally permitted to use online gambling services where you are located. You are responsible for complying with any local laws that apply to you. If we cannot verify eligibility or identity we may suspend or close the account and withhold funds until checks are complete.
Acceptable platform use
Use Casilando for lawful, personal wagering only. Prohibited behaviour includes fraud, collusion, bonus abuse, use of bots or any attempt to manipulate games or systems. We reserve the right to close or restrict accounts and cancel wagers that we reasonably suspect breach these rules. Any winnings deemed the result of prohibited activity may be voided.
General bonus and promotion rules
Promotions have their own terms that apply in addition to these general conditions. In most cases you must opt in and meet a minimum deposit requirement to claim a welcome offer; for example, some welcome offers require a minimum first deposit of €20. Wagering requirements may apply to bonus funds and converted free-spin winnings; an example wagering rate found in available terms is 35x on bonus amounts and free-spin winnings. Time limits for completing wagering or using spins may apply — for example, wagering periods of 14 days or free-spin expiries of 10 days have been used for specific offers. Game contribution rules and maximum bet limits may vary by promotion. Always check the specific promotion terms before participating.
Deposits and withdrawals
We support a range of payment options. Deposit and withdrawal methods, processing times, and limits can vary by method and by player. Withdrawals may be subject to verification and security checks; we may ask for documentation to confirm identity or payment ownership. We may also apply reasonable limits to deposits and withdrawals to manage risk and comply with responsible gambling practices.
Dispute resolution
If you have a dispute, contact our support team with transaction details and any supporting documents. We will attempt to resolve issues promptly and fairly. If a resolution cannot be reached through our support channels, we will outline further steps for escalation in line with our internal complaint-handling procedures.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. We will publish revised terms on the site and, where appropriate, notify account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. For clarity on any specific change, please contact our support team.