Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out for help with deposits, withdrawals, verification, or game problems and we will respond promptly. Use the contact details below for quick access to customer support, payments, or affiliate enquiries. Available support channels include email and phone. If you prefer self-help, check the FAQ and your account settings for quick answers. Our team handles verification and payment queries as well.
| Department | Contact |
|---|---|
| Customer support | support@QWE - Email for account issues and technical support |
| General enquiries | info@QWE - Billing and general questions |
| Affiliate enquiries | affiliates@QWE - Partnerships and promotions |
| Phone | +44 20 7946 0821 - Live support for urgent matters |
| Working hours | Mon-Fri, 09:00-18:00 (local time) |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or situations needing explanations or documents. Please include a clear subject line, your account ID, and current contact details so we can respond quickly. Providing relevant attachments or a short summary of the problem helps avoid delays. We aim to reply promptly but need accurate information to process requests efficiently.
Send us a message
Response Time
Support response times vary by request. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. If you contact us during weekends or public holidays, responses may be delayed. For faster handling, include your account details and a clear description of the issue so our team can investigate and get back to you as soon as possible.
Feedback
We welcome your feedback, suggestions, and ideas to help improve our site. Please send any thoughts on features, promotions, or usability; our team reviews every message carefully and uses what we learn to refine the service and improve your experience. Your input matters and helps shape updates, so don’t hesitate to share what you think.