Responsible Gambling at Casilando Casino

At Casilando we are committed to safe and controlled play. We take player protection seriously and provide clear, practical tools and guidance so you can manage your account and enjoy gaming responsibly. If you ever feel gambling is becoming a problem, we encourage you to use the available controls and seek support.

Our player protection principles

We aim to reduce harm by promoting transparency, giving players control over staking and playtime, and offering clear routes to pause or close accounts. We encourage regular self-checks and honest limits to keep play fun and sustainable.

Activity-control tools

You can access a range of tools to manage play directly from your account or by contacting our support team. These measures are designed to help you stay in control and include options for short and long-term breaks.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may be subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These are a useful complement to deposit limits and provide an extra layer of protection against chasing losses.

Time limits and session reminders

Use session time limits and reminder alerts to manage how long you play. Session reminders are helpful for keeping play within planned timeframes and reducing the risk of extended sessions.

Timeouts and self-exclusion

If you need a break, choose a temporary timeout or a longer self-exclusion. Timeouts are designed for short breaks, while self-exclusion blocks access for longer periods and can be used as a step toward account closure if needed.

Recognising signs of problematic behaviour

Watch for warning signs such as increasing deposits, chasing losses, neglecting responsibilities, borrowing to gamble, or hiding activity. If you notice these patterns for yourself or someone close to you, consider using account limits or taking a break.

Practical tips for staying in control

Set clear budgets and stick to them, schedule regular breaks, avoid gambling when stressed or upset, and never gamble with money you need for essentials. Consider using deposit and loss limits together for balanced protection.

Professional help and support

If you need further help, consider speaking to a professional support service. One recognised resource is Gambling Therapy (gamblingtherapy.org), which offers information and help online. If you require immediate assistance, please contact qualified local services or your healthcare provider.