Player Privacy Policy

At Casilando we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games, place wagers or otherwise interact with our services. We aim to be clear about the types of data we handle and the choices available to you.

Types of data we collect

We collect information that is necessary to provide and improve our services, to process transactions, and to keep accounts secure. This includes several categories:

Personal data

Personal data may include your name, date of birth, contact details, email address, and any documents or information you provide for identity verification. We also collect account-related details such as username, password, and chosen currency.

Technical data

Technical data covers device information, IP address, browser type, operating system, and device identifiers. We may also collect usage data such as pages visited, session timestamps, and performance information to help maintain and optimise our service.

Transactional data

Transactional data includes deposit and withdrawal records, payment method identifiers, transaction amounts and timestamps, bet history, and game-play activity. We use this information to process payments, verify transactions and support responsible play.

How we use your information

We use collected data to operate your account, process deposits and withdrawals, verify identity, prevent fraud, and comply with legal obligations. Data also helps us provide customer support, resolve disputes, and analyse service usage for product improvement. We do not use personal data for purposes beyond those communicated to you without prior consent.

Data protection practices

We implement technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access to personal data is limited to authorised personnel who need it to perform their duties. While we strive to safeguard data, no system is completely secure, so we encourage strong account passwords and careful handling of your credentials.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember preferences, analyse traffic and personalise your experience. You can manage cookie settings through your browser, but disabling certain cookies may affect the availability or performance of some features.

User rights

You have rights regarding your personal data, including the right to access the information we hold about you, to request correction of inaccurate data, and to object to certain processing where applicable. You may also request restriction of processing or request deletion within the limits of applicable law and our operational needs.

Access, correction and deletion

If you wish to access, update or delete your personal information, contact our support channels from within your account. We will respond to verifiable requests and take reasonable steps to assist, subject to any legal or operational requirements that may prevent immediate deletion.

Information sharing and third parties

We may share data with payment processors, service providers, fraud prevention partners and other third parties who assist with operations. We require such partners to protect personal data and use it only for the purposes we specify. We do not sell personal data to third parties.

Privacy Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices. When we make significant updates we will notify you through the site or your account. Continued use of our services after updates constitutes acceptance of the revised policy.